Refund policy

At NartCart, customer satisfaction is important to us. We want you to feel confident when shopping for our fashion products, including caps, T-shirts, sportswear, and other apparel.

Returns

NartCart accepts returns within 30 days of delivery, provided that the item is returned in the same condition in which it was received.

To be eligible for a return:

The item must be unworn, unused, and in its original condition.
The item must be returned with its original packaging, tags, and accessories, when applicable.
The product must not show signs of damage, stains, washing, alteration, or excessive wear.
The returned item must match the condition in which it was delivered.

Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been worn, washed, stained, or damaged after delivery.
Items that have been altered, modified, or customized.
Products returned without original tags, packaging, or included accessories, when applicable.
Items showing signs of use or damage caused by improper handling.

Refunds

Once a returned item is received and inspected, NartCart will notify the customer regarding the status of the refund.

If the return is approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Damaged or Incorrect Items

If an order arrives damaged or if you receive an incorrect item, please contact NartCart as soon as possible at nartcommercellc@gmail.com.

Customers may be asked to provide photos or additional information to help us review and resolve the issue.

Return Shipping

Unless the return is due to an error by NartCart or an item that arrived damaged or incorrect, return shipping costs may be the responsibility of the customer.